Online booking terms

RukaNeliö 3 and Soukkelomukka 6

Booking terms
These booking terms are valid for both parties immediately when booking is done. Booking is confirmed immediately when advance payment (30%) is paid. Advance payment must be paid soonest possible, latest within 3 days after booking. Otherwise booking will not be valid. End payment will be due 30 days before reservation starts. End payment must be paid latest on due date informed on confirmation letter.

Instructions for key pick up are included in confirmation letter. Customer must contact Ruka-Ko 1-2 days before reservation starts and if arrival to Ruka is later than 17:00 (5pm) or day when Ruka-Ko is closed (Sat+Sun). Key to RukaNeliö will be released only against payment confirmation or receipt.
Minimum booking time
Christmas and New Year weeks and high season 16.2- 27.4.2019 minimum stay is 1 week (7nights). Other seasons minimum stay 2 nights.

Check in and checkout time
Cottage or apartment is available for customer check in day 16:00 (4pm) until check out day 12:00 (12am).

Rent
Rent includes free usage of cottage or apartment, bed clothes (mattresses, blankets, pillows), fire wood and all kitchen ware. Cottage or apartment is only meant for people who rent it. Visitors are not allowed to stay overnight.
Customer brings own bed linen (sheets, towels) or bed linen can be rented from RukaNeliö. Bed linen is mandatory to use. *)
Final cleaning can be done by customer or it can be ordered from RukaNeliö before arrival. If cleaning is not done, RukaNeliö has right to sent invoice of 100€ to customer for undone cleaning. **)
*) Bed linen 14,20 €/set/week (set including sheets, pillow case, towels)
**) Cleaning ordered in advance starting from 110€

Smoking inside cottage or apartment is strictly forbidden.

Customer is responsible for all damaged or broken property. If customer finds damaged or broken items during check in, this must be informed to owner right away. Information after check out will not be noted.

Pets
Pets are allowed in all RukaNeliö places. Pet owner is responsible for pet behavior and possible damage to RukaNeliö property. Pets are not allowed to stay in sofas or beds including bed clothes. Pet owner will be charged for any damage or extra cleaning fees. Cottage and apartments are not allergy free.

Cancellation terms
Cancellation of booking must be done in written to RukaNeliö.
If cancellation is done 35 days before check in day, advance payment will be returned in full. If cancellation is done after 28 days for check in, advance payment will not be returned. In above mentioned cancellations RukaNeliö will debit 40€ cancellation fee. If cancellation is cause of illness or dead in the family, rental fee is returned in full against doctor certificate.
Last minute booking which is done 35 days or less before check in need to be paid in full within 3 days after booking. If cottage or apartment can be rented again after cancellation, RukaNeliö will return payment.

In the case of force majeure, RukaNeliö may cancel the reservation. In this case, the customer receives the rent he paid in full. If the deposit or final payment is not received by the due date, RukaNeliö has the right to cancel the reservation.
RukaNeliö is not liable for any damage caused to the client as a result of unexpected, force majeure or similar reason (eg acts of God, power failure, etc.) what is not caused by RukaNeliö and the consequences of RukaNeliö not reasonably have been prevented. RukaNeliö is not responsible for any damage or inconvenience caused by regular natural phenomena.

We reserve the right to change prices.